Amazing tips to improve email & web-chat customer support in a call center
Apart from the telephonic support that many multilingual call center companies offer, email and web chat support have also become an integral part of their service provisions. A professional Indian company always ensures maximum quality for their services by all possible means. Email Support A customer interaction facility must be able to manage its email pretty easily and email management is the key to achieve greater levels of quality while supporting clients. Automation works best for email supports to sort and classify the emails coming to any of the facilities. Based on the present commands of scripts, the system must be able to read the content of the mail and depending upon the keywords specified, sort the same for easy issue resolution. Each and every interaction must have a corresponding ticket number that can be used internally by the executives of concerned services provider for quick customer ticket retention and support generation. Web Chat Su...