Call centre do's and don'ts for swifter growth
The job of a customer support executive is really challenging. He has to simultaneously perform multiple activates. Taking orders, handling queries, resolving problems and continuous assistance are just a few to mention. The way your executive deal with the prospects determine whether you are getting a loyal customer or losing a potential one. There is a long list of call center do's and don'ts . Below tips explained are most significant among them. Educate the executive thoroughly about the company and its provisions Assure that your customer support staff is well acquainted with the details of your company as well as specifications and every single feature of the products offered. This will help them to solve customer issues quickly thus increasing your credibility. Customers will love the experience and trust you more. Also, the confidence level of agents is hugely increased which makes them to perform even better. The identity of customer must be gi...